Become a part of the programme support leadership team as a City Module Terminal Guides’ Leader and help coordinate participant arrivals and departures at the City Module gathering point at Plac Zebrań Ludowych in Gdańsk. In this role, you will supervise the team of Terminal Guides and ensure that participants are welcomed and guided efficiently during transport transitions.
Your responsibilities include coordinating the work of guides who direct participants to the correct areas, indicate routes, and assist with safe boarding and exiting of buses. You will help maintain an organized participant flow at the terminal, ensuring that groups move smoothly and safely and that no one gets lost during the arrival and departure process.
As the leader of the terminal guide team, you will also serve as a key point of contact with representatives from the Transport and Safety departments operating at the terminal. You will support communication between teams, help resolve logistical challenges, and ensure that the terminal operates in a welcoming, safe, and well-organized manner.
Friendly and approachable manner when interacting with participants
Reliability and attentiveness to participant safety
Ability to stay calm and provide clear directions in crowded or dynamic situations
Being ready to learn basic information about Gdańsk to support participants with simple questions
Experience in team management
Intermediate English
What it is: A list of the main tasks the volunteer is expected to perform in the role.
What it helps you understand:
What it is: A short summary of the purpose of the role.
What it helps you understand:
Tip: Use the Description to quickly decide if the role generally matches your interests before reading details.


What it is: The skills and conditions needed to perform the role successfully.
Experience & qualifications: Any relevant previous experience, licences, certificates, or qualifications.
Languages: The language level needed to perform the role effectively.
How to read it: The practical skills, behaviours, and abilities needed to perform the role.
If marked Essential → it is required for the role.
If marked Desirable → it is helpful but not required.
If a role does not have specific requirements, the catalogue will state one of the following: