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IST Support Desk Team Member

Department
IST - IST Support
Code
IST
0901
Location
On-site

Role conditions

Accessible for wheelchair
Primarily indoor activity
Computer skills needed
Direct participant interaction
Mostly seated activity

Description

Become a part of the IST Support Desk team being a key point of support for volunteers across the Jamboree. Working from the IST Office, you’ll provide guidance, information, and practical assistance to International Service Team members, helping them navigate daily tasks and resolve issues quickly and professionally.

In this role, you’ll assist with a variety of operational responsibilities including issuing work tickets, supporting programme bookings, managing lost and found items, recharging equipment such as battery packs, and handling general administrative tasks. Strong communication and diplomacy skills are essential, as you will interact with volunteers from many cultures and backgrounds. A good level of English and confidence working with digital systems are required to ensure clear communication and efficient support.

By providing friendly and reliable assistance, you help ensure that IST members can focus on their roles and enjoy their Jamboree experience. Your work contributes to smooth daily operations and helps maintain a supportive and well-organised volunteer environment.

Key Responsibilities

Requirements

Required skills

Good communication skills are essential
Being a strong team player is essential
Good IT skills such as spread sheet, word processing and email communication is essential

Experience & qualifications

Past WSJ experiences is desirable

Languages

Business level English communication skills are essential
Ability to communicate in Spanish and/or French is desirable

26th World Scout Jamboree Poland 2027
Supported by
Host Region
Partners
Official Carrier
Media Partner
Chairperson of the Honorary Committee
Organisers
Upcoming Official World Scout Events

Jamboree driven by values

As we get ready for the World Scout Jamboree, we pledge to follow ethical standards, norms, laws, and the internal regulations of the Polish Scouting & Guiding Association (ZHP) and the World Organization of the Scout Movement. All these principles are based on fundamental values - the Scout Promise and Law.
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Copyright © 2019-2026 Jamboree Organising Committee & Związek Harcerstwa Polskiego. All rights reserved.

The World Scout Emblem is a registered trademark of the World Scout Bureau, Inc.

Pictures: © World Scout Bureau, Inc.; Getty Images; Pexels GmbH; ZHP/Zuzanna Gałczyńska, Karolina Pośnik, Matylda Hojnor, Karolina Piotrowska, Patryk Sikora, Weronika Małachowska, Agnieszka Madetko-Kurczab, Piotr Rodzoch, Karolina Pośnik, Arkadiusz Wydro, Sebastian Strachowski, Kamil Jasiński, Konrad Kmieć.

Contact

Jamboree Organising Committee for the 26th World Scout Jamboree

Registered Seat:
Za murami 2-10,
80-823 Gdańsk, Poland

Jamboree Office:
L. Mierosławskiego 15,
80-430 Gdańsk, Poland
[email protected]
+48 58 58 59 007

Key Responsibilities

What it is: A list of the main tasks the volunteer is expected to perform in the role. 

What it helps you understand: 

  • what you will actually do during a shift (typical duties) 
  • what the role is accountable for (e.g., managing queues, guiding participants, daily checks) 
  • what kind of interaction and pace to expect (hands-on, customer-facing, operational support, etc.) 

Description

What it is: A short summary of the purpose of the role. 

What it helps you understand: 

  • the main goal of the position (why the role exists) 
  • the general type of support/service the role provides 

Tip: Use the Description to quickly decide if the role generally matches your interests before reading details. 

Description

Primarily outdoor activity
Most duties take place in the open air (often without shelter).
Primarily indoor activity
Most duties take place inside covered spaces (tents or buildings).
Mostly seated activity
Most duties are done while seated (e.g., desk-based tasks).
Physical activity
The role involves regular movement and/or manual tasks (e.g., walking, lifting, setting up).
Computer skills needed
The role requires being comfortable using a
computer and basic, general software (e.g., documents, spreadsheets, online systems).
Direct participant interaction
The role includes direct contact with young
people (e.g., delivering programme activities).
Accessible for wheelchair
The primary activity location for this role is
wheelchair accessible.
The text has been automatically translated from English. For the most accurate information, switch the language version of the page to English.
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Contact

Organising Committee for
the 26th World Scout Jamboree

Jamboree House, ul. L. Mierosławskiego 15, 80-430 Gdańsk, Poland
[email protected]
tel. +48 58 58 59 007

Data Protection Officer - Justyna Sikorska
[email protected]

Safe from Harm - [email protected]
The Organising Committee for the 26th World Scout Jamboree has been established by Związek Harcerstwa Polskiego as a foundation under the Host Organisation Agreement, providing a legal entity for the planning and delivery of the World Scout Jamboree Poland 2027. The foundation is registered in the National Court Register held by the District Court Gdańsk-Północ in Gdańsk under the number KRS 0001022285. It has a tax identification number of PL-583-347-28-08 and a statistical number REGON 52467170500000. The foundation’s legal seat is located at Za murami 2-10, 80-823 Gdańsk, Poland.

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Requirements

What it is: The skills and conditions needed to perform the role successfully. 

Experience & qualifications: Any relevant previous experience, licences, certificates, or qualifications. 

Languages: The language level needed to perform the role effectively. 

How to read it: The practical skills, behaviours, and abilities needed to perform the role.

If marked Essential → it is required for the role. 

If marked Desirable → it is helpful but not required. 

If a role does not have specific requirements, the catalogue will state one of the following: 

  • No specific skills required. Training will be provided. 
  • No prior experience or qualifications required. Training will be provided. 
  • No formal language skills required. 

 

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