Guest Services Department

Operation Area:

Job title: Lead, Day Visitors, Guest Services Department 

Nature of engagement: Volunteer contract 

Duration: from April 2026 until the project in December 2027 with an obligatory presence during the event.  

Role Purpose 

The Lead, Day Visitors is responsible for the overall planning, coordination, and delivery of the Day Visitors Programme at the 25th World Scout Jamboree 2027. The role ensures that all operational elements related to Day Visitors are effectively designed, resourced, and implemented, providing a safe, accessible, and meaningful experience that reflects the values of modern scouting while respecting the needs of Jamboree participants and the local community. 

The Lead acts as the primary point of accountability for the Day Visitors Unit within the Guest Services Department and provides strategic direction, operational oversight, and leadership to the team before and during the Jamboree. 

Key Responsibilities 

Strategic Planning and Coordination 

• Coordinate with relevant departments to ensure seamless integration of registration, transport, safety, programme delivery, and communications related to Day Visitors. 

Leadership and Team Management 

• Lead the Day Visitors Unit, including the recruitment, tasking, and supervision of Deputies responsible for IST management, administration, and programme delivery. 
• Provide clear direction, decision-making, and issue resolution throughout the planning phase and on-site operations. 
• Ensure effective communication, collaboration, and well-being within the Day Visitors team. 

Registration and Administrative Oversight 

• Oversee the design, implementation, and delivery of the Day Visitors registration and ticketing system in close cooperation with the ACR team. 
• Ensure clarity and consistency of information provided to visitors before and during the event. 
• Supervise coordination related to Day Visitors packages, merchandise, and external information channels in cooperation with relevant partners. 

Operational Delivery 

• Ensure the smooth execution of the Day Visitors journey, from arrival and check-in through on-site experience and departure. 
• Monitor staffing levels, visitor flow, and operational performance across all Day Visitors touchpoints, including Check-in Centers, transport, and Plaza activities. 
• Act as the escalation point for operational challenges, incidents, or exceptional cases related to Day Visitors. 

Safety, Accessibility, and Compliance 

• Work closely with Safety & Security to manage crowd control, access limitations, and emergency procedures within designated Day Visitors areas. 

Monitoring, Evaluation, and Reporting 

• Track performance against defined success indicators, including visitor feedback, participation levels, and accessibility outcomes. 

Key Competencies and Skills 

• Strong leadership and team management skills. 
• Excellent coordination, communication, and problem-solving skills. 
• High awareness of safety, accessibility, and inclusion principles. 
• Ability to work under pressure in multicultural environment. 
• Strong alignment with the values and educational mission of the Scout Movement. 
• Fluent English  
• Excellent knowledge of Microsoft Office (Excel, Word, Teams, SharePoint) 

Time Commitment 

• Active involvement during the preparation phase leading up to the Jamboree, with increased engagement in the final months before the event. 
• Full-time operational presence during the Jamboree period, including availability for extended hours as required. 

Formal requirements 

We welcome applicants from both within Poland and abroad, each with their respective requirements: 

Applicants from Poland should meet the following requirements: 

• active membership in the Polish Scouting & Guiding Association (ZHP) 
• completed leader’s service in the previous year and an opinion of the relevant Regional Commissioner or Chief Commissioner (Komendant Hufca / Komendant Chorągwi / Naczelnik ZHP) 
• positive experience of projects at least at regional level (domestic) 
• ability to communicate freely in spoken and written English

Applicants from abroad should meet the following requirements: 

• Active membership in one of the organisations belonging to the World Organization of the Scout Movement (WOSM) 
• a favourable opinion from the International Commissioner 
• positive experience of projects at international level 
• ability to communicate freely in spoken and written English 

As a member of the Jamboree Planning Team (JPT), you’ll be vital to creating this exceptional scout event. We’re dedicated to supporting you fully, providing: 

• comprehensive support from the People Department for personal and professional growth, including access to JPT Academy sessions and workshops
• a volunteer agreement outlining your contributions and responsibilities
• arrangements for in-person meetings in Poland, covering transportation, accommodation, and visa costs
• a jamboree-specific email address and access to tools like Microsoft 365 and Slack for effective communication
• a Planning Team kit including scarf, T-shirt and other jamboree related merch
• a volunteer certificate at the end of your volunteer journey, acknowledging your contribution and dedication

The application should be submitted through the platform no later than 23:59 CET (UTC+01:00) on 19.02.2026 and should include: 

• • A Curriculum Vitae that includes both your professional and scouting experience. The CV should be in English and indicate the candidate’s e-mail and mobile contact details. We recommend using the Europass standard format (https://europa.eu/europass/en).
  • A cover letter of no more than 4 paragraphs describing your experience, skills and the rationale for your application (in English).
  • An endorsement letter from your International Commissioner that includes their favorable opinion on your profile and application for this role. Candidates from Poland should request endorsement from the Regional Commissioner or Chief Commissioner (Pełnomocnik ds. Zagranicznych oraz Komendant Hufca / Komendant Chorągwi / Naczelnik ZHP)
  • Portfolio (in pdf sent to [email protected] or in a website link placed at the end of ,,Cover letter” section in the application form).

In order to foster a broad diversity of perspectives, experiences, and cultural contexts within the team, this open call is  focused on expanding representation beyond groups that are already well represented. For this reason, we kindly ask individuals currently affiliated with Scouting organizations in the United Kingdom and the Netherlands not to submit applications in this open call.

All candidates who sent in their application correctly and on time will be contacted after the application deadline. A decision on the composition of the team is expected no later than the end of March 2026.

Click the button below to access the recruitment platform and submit your application. If you have any questions regarding the recruitment, please don’t hesitate to contact at [email protected].

 

After clicking the 'Submit your application' button, you will be taken to the Jamboree Planning Team recruitment platform at engage.wsj2027.org. Scouting is an inclusive, values-based Movement under the Scout Promise and Law. Applying for positions in the Jamboree Planning Team is open to all young people and adults who accept our fundamental values. The Jamboree Organisation stands against discrimination of any kind, including race, colour, nationality, age, gender, sexual orientation, language, religion, social background, or political beliefs - so long as they are consistent with Scouting values. Respecting and valuing the diversity of all volunteers and employees involved in organising the World Scout Jamboree ensures that we maximise the potential of all young people and adults by creating better, fairer, safer working environments. Your personal data will be treated with utmost confidentiality in compliance with GDPR regulations, and will be used solely for this recruitment process. We store your information securely and will not share it with third parties without your prior consent. By submitting your application, you agree to the processing of your data in accordance with these terms.

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Pictures: © World Scout Bureau, Inc.; Getty Images; Pexels GmbH; ZHP/Zuzanna Gałczyńska, Karolina Pośnik, Matylda Hojnor, Karolina Piotrowska, Patryk Sikora, Weronika Małachowska, Agnieszka Madetko-Kurczab, Piotr Rodzoch, Karolina Pośnik, Arkadiusz Wydro, Sebastian Strachowski, Kamil Jasiński, Konrad Kmieć.