IST Support Department

Operation Area:

Job title: Desk Officer, IST Support  (3 roles)

Nature of engagement: Volunteer contract 

Duration: From December 2025 until the end of the project in December 2027 

Department description  

The International Service Team Support Department provides the resources, systems, and activities that enable IST members to contribute effectively to the Jamboree’s success, while fostering personal growth, community, and enjoyment.   

Role description 

Divisional Desk Officers (DDOs) form a key part of the Jamboree’s delegated decision-making and day-to-day operational structure. They act as the Division’s “eyes and ears” in the Operations Centre, ensuring fast, well-documented responses to issues and effective coordination with other divisions and functions.  

What you should expect (operational model): 

• Operations Centre coverage: During the first 3–4 days of the Jamboree, the Division’s desk requires 24/7 coverage in shifts. After that, most divisions operate 07:00–19:00, with agreed critical operations maintained 24/7 and on-call availability for shorter-day teams.  

• Trusted mandate: You will be trusted by the Head of Division to make routine decisions, solve problems independently, and escalate only when needed—always maintaining close communication with the Head of Division. 

Responsibilities 

Operational situational awareness & triage 

• Collate incoming information on divisional operations via phone, WeTrack, text, and other channels; maintain an up-to-date picture of activity.  

• Identify “hot spots” and issues requiring attention; prioritise effectively in a live environment.  

• Record accurately all incidents, decisions, and actions taken.  

Problem solving & coordination 

• Liaise with other Divisional Desk Officers to align priorities and allocate shared resources rapidly and efficiently.  

• Proactively resolve day-to-day issues at the lowest appropriate level, partnering with peers across desks.  

• Use sound judgement to escalate matters to the Duty Jamboree Director team when required.  

Division interface & communication 

• Maintain tight coordination with the Head of Division and section leads; ensure information flows both ways (plans, risks, changes).  

• Support divisional routines (e.g., handovers, briefings, updates) and align with Operations Centre protocols. (Structure and routines per operations templates.)  

Commitments 

• Attend divisional and cross-functional operations meetings (mostly virtual pre-event; in-person/virtual on site).  

• Be available for shift work (covering 24 h during the opening 3–4 days). 

• Follow up promptly via email and Slack; use the agreed collaboration stack (e.g., Microsoft 365, Slack, WeTrack).  

• Arrive on site several days before opening and remain for stand-down as required. 

Knowledge and skills 

• Information handling: Able to collate and analyse inputs quickly, identify priorities, and make clear, timely decisions. 

• Communication: Excellent, calm communicator (written/spoken), comfortable on radio/phone and in live triage with multiple stakeholders. 

• Organisation under pressure: Highly organised; able to sustain performance over extended, high-tempo periods. 

• Collaboration: Proven ability to work across teams and share information to enhance collective outcomes.  

• Problem-solving mindset: Proactive, ownership-oriented; knows when to escalate. 

• Digital tools: IT-literate; able to type quickly and accurately; comfortable with Slack/SharePoint/WeTrack/WhatsApp. 

• Languages: Fluency in English; additional languages welcome in an international environment. 

Background Experience 

• Strong understanding of Jamboree operations and divisional responsibilities; ideally appointed from within the existing JPT to leverage context and trust. 

• Experience in volunteer management, customer service, finance, or incident/problem management (Scouting/NGO/professional).  

• Demonstrated ability to work on own initiative and deliver results; familiarity with budgets/reporting is a plus (for interface with Ops/Support). 

Formal requirements 

 

We welcome applicants from both within Poland and abroad, each with their respective requirements: 

Applicants from Poland should meet the following requirements:  

• active membership in the Polish Scouting & Guiding Association (ZHP)  

• completed leader’s service in the previous year and an opinion of the relevant Regional Commissioner or Chief Commissioner (Komendant Hufca / Komendant Chorągwii / Naczelnik ZHP) 

• positive experience of projects at least at regional level (domestic)  

• ability to communicate freely in spoken and written English  

Applicants from abroad should meet the following requirements:  

• Active membership in one of the organisations belonging to the World Organization of the Scout Movement (WOSM)  

• a favourable opinion from the International Commissioner  

• positive experience of projects at international level  

• ability to communicate freely in spoken and written English 

As a member of the Jamboree Planning Team (JPT), you’ll be vital to creating this exceptional scout event. We’re dedicated to supporting you fully, providing: 

• comprehensive support from the People Department for personal and professional growth, including access to JPT Academy sessions and workshops 

• a volunteer agreement outlining your contributions and responsibilities 

• arrangements for in-person meetings in Poland, covering transportation, accommodation, and visa costs 

• a jamboree-specific email address and access to tools like Microsoft 365 and Slack for effective communication 

• a Planning Team kit including scarf, T-shirt and other jamboree related merch 

• a volunteer certificate at the end of your volunteer journey, acknowledging your contribution and dedication 

The application should be submitted through the platform no later than 23:59 CET (UTC+01:00) on 26.11.2025 and should include: 

• A Curriculum Vitae that includes both your professional and scouting experience. The CV should be in English and indicate the candidate’s e-mail and mobile contact details. We recommend using the Europass standard format (https://europa.eu/europass/en). 

• A cover letter of no more than 4 paragraphs describing your experience, skills and the rationale for your application (in English). 

• An endorsement letter from your International Commissioner that includes their favorable opinion on your profile and application for this role. Candidates from Poland should request endorsement from the Regional Commissioner or Chief Commissioner (Pełnomocnik ds. Zagranicznych oraz Komendant Hufca / Komendant Chorągwii / Naczelnik ZHP). 

All candidates who sent in their application correctly and on time will be contacted after the application deadline. A decision on the composition of the team is expected no later than January 2026. 

Click the button below to access the recruitment platform and submit your application. If you have any questions regarding the recruitment, please don’t hesitate to contact at [email protected]. 

 

After clicking the 'Submit your application' button, you will be taken to the Jamboree Planning Team recruitment platform at engage.wsj2027.org. Scouting is an inclusive, values-based Movement under the Scout Promise and Law. Applying for positions in the Jamboree Planning Team is open to all young people and adults who accept our fundamental values. The Jamboree Organisation stands against discrimination of any kind, including race, colour, nationality, age, gender, sexual orientation, language, religion, social background, or political beliefs - so long as they are consistent with Scouting values. Respecting and valuing the diversity of all volunteers and employees involved in organising the World Scout Jamboree ensures that we maximise the potential of all young people and adults by creating better, fairer, safer working environments. Your personal data will be treated with utmost confidentiality in compliance with GDPR regulations, and will be used solely for this recruitment process. We store your information securely and will not share it with third parties without your prior consent. By submitting your application, you agree to the processing of your data in accordance with these terms.

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Pictures: © World Scout Bureau, Inc.; Getty Images; Pexels GmbH; ZHP/Zuzanna Gałczyńska, Karolina Pośnik, Matylda Hojnor, Karolina Piotrowska, Patryk Sikora, Weronika Małachowska, Agnieszka Madetko-Kurczab, Piotr Rodzoch, Karolina Pośnik, Arkadiusz Wydro, Sebastian Strachowski, Kamil Jasiński, Konrad Kmieć.