IST Support Department

Operation Area:

Job title: Co-Lead, Eagle Patrol, IST Support Department 

Nature of engagement: Volunteer contract 

Duration: From December 2025 until the end of the project in December 2027 

Department description  

The International Service Team Support (IST Support) enables IST members to contribute effectively to the Jamboree while fostering personal growth, community and enjoyment. The department provides resources, coordination, and day-to-day support. 

Section description 

Eagle Patrol is a mobile, rapid-response IST team. Members are not assigned to one fixed post each day. Instead, they are deployed where extra hands are needed most—covering staffing gaps, handling short-notice tasks, reinforcing busy areas, solving small logistical issues, and providing office/administrative support. The team moves quickly, works cheerfully under changing priorities, and helps ensure operations run smoothly across the site. 

Responsibilities 

• Line-manage IST Eagle Patrol Leaders, providing clear priorities, feedback and support. 

• Oversee and coordinate a flexible, roving “first-responder” team to cover staffing gaps and urgent needs, including office/administrative tasks. 

• Run daily leadership rhythms: facilitate Eagle Patrol Leader briefings; confirm deployments; track handovers. 

• Plan and manage the rota (shifts, on-call coverage, replacement plans). 

• Maintain service standards: ensure every IST is treated with respect and feels supported and valued. 

• Solve logistical challenges in cooperation with other teams; escalate when needed. 

• Monitor welfare and performance: spot issues early, provide recognition, and arrange extra support or mentoring where required. 

Commitments 

• Attend IST Support Department meetings (mostly virtual). 

• Attend JPT meetings as required (virtual and in-person). 

• Respond promptly to email and Slack communication. 

• Arrive on site several days before the event and remain one or more days after IST departure. 

Knowledge & skills (essential) 

• Communication & coordination: clear briefings, active listening, constructive feedback; confident cross-team liaison. 

• Customer-service mindset: treats ISTs as partners; empathetic, responsive, solutions-focused. 

• Operational leadership: shift/rota planning, rapid redeployment, task tracking, handovers, and on-the-day problem solving. 

• Logistics awareness: moving people/equipment efficiently; basic site ops; working with Info/Office/Admin to close gaps. 

• Risk & safety: dynamic risk assessment, timely escalation, safeguarding awareness; knows when to pause or re-task. 

• Tools & systems: confident with Slack (or equivalent), task boards/SharePoint/Docs, basic spreadsheets for rotas and coverage. 

• Time management: prioritises, delegates, meets deadlines; keeps records and follows up. 

• Languages: fluent English (spoken/written); additional languages welcome. 

• Team culture: positive attitude, resilience, discretion; supports inclusion and wellbeing. 

Background & experience (preferred) 

• Prior IST or event Ops experience (WSJ/Moot/Regional Jamboree or similar), or roles in volunteer management/HR/customer service/logistics. 

• Experience leading small teams in fast-changing environments and delivering results with limited resources. 

• Familiarity with the host region/culture is an advantage. 

Personal attributes 

• Calm under pressure; decisive and fair. 

• Empathetic, patient, flexible; quick to integrate into new teams/locations. 

• Acts as a positive role model; promotes respect, understanding, and mutual support. 

• Functions as a bridge to wellbeing resources (incl. Listening Ear). 

Formal requirements 

We welcome applicants from both within Poland and abroad, each with their respective requirements: 

Applicants from Poland should meet the following requirements:  

• active membership in the Polish Scouting & Guiding Association (ZHP)  

• completed leader’s service in the previous year and an opinion of the relevant Regional Commissioner or Chief Commissioner (Komendant Hufca / Komendant Chorągwii / Naczelnik ZHP) 

• positive experience of projects at least at regional level (domestic)  

• ability to communicate freely in spoken and written English  

Applicants from abroad should meet the following requirements:  

• Active membership in one of the organisations belonging to the World Organization of the Scout Movement (WOSM)  

• a favourable opinion from the International Commissioner  

• positive experience of projects at international level  

• ability to communicate freely in spoken and written English 

As a member of the Jamboree Planning Team (JPT), you’ll be vital to creating this exceptional scout event. We’re dedicated to supporting you fully, providing: 

• comprehensive support from the People Department for personal and professional growth, including access to JPT Academy sessions and workshops 

• a volunteer agreement outlining your contributions and responsibilities 

• arrangements for in-person meetings in Poland, covering transportation, accommodation, and visa costs 

• a jamboree-specific email address and access to tools like Microsoft 365 and Slack for effective communication 

• a Planning Team kit including scarf, T-shirt and other jamboree related merch 

• a volunteer certificate at the end of your volunteer journey, acknowledging your contribution and dedication 

The application should be submitted through the platform no later than 23:59 CET (UTC+01:00) on 26.11.2025 and should include: 

• A Curriculum Vitae that includes both your professional and scouting experience. The CV should be in English and indicate the candidate’s e-mail and mobile contact details. We recommend using the Europass standard format (https://europa.eu/europass/en). 

• A cover letter of no more than 4 paragraphs describing your experience, skills and the rationale for your application (in English). 

• An endorsement letter from your International Commissioner that includes their favorable opinion on your profile and application for this role. Candidates from Poland should request endorsement from the Regional Commissioner or Chief Commissioner (Pełnomocnik ds. Zagranicznych oraz Komendant Hufca / Komendant Chorągwii / Naczelnik ZHP). 

 All candidates who sent in their application correctly and on time will be contacted after the application deadline. A decision on the composition of the team is expected no later than January 2026.

Click the button below to access the recruitment platform and submit your application. If you have any questions regarding the recruitment, please don’t hesitate to contact at [email protected]. 

After clicking the 'Submit your application' button, you will be taken to the Jamboree Planning Team recruitment platform at engage.wsj2027.org. Scouting is an inclusive, values-based Movement under the Scout Promise and Law. Applying for positions in the Jamboree Planning Team is open to all young people and adults who accept our fundamental values. The Jamboree Organisation stands against discrimination of any kind, including race, colour, nationality, age, gender, sexual orientation, language, religion, social background, or political beliefs - so long as they are consistent with Scouting values. Respecting and valuing the diversity of all volunteers and employees involved in organising the World Scout Jamboree ensures that we maximise the potential of all young people and adults by creating better, fairer, safer working environments. Your personal data will be treated with utmost confidentiality in compliance with GDPR regulations, and will be used solely for this recruitment process. We store your information securely and will not share it with third parties without your prior consent. By submitting your application, you agree to the processing of your data in accordance with these terms.

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Pictures: © World Scout Bureau, Inc.; Getty Images; Pexels GmbH; ZHP/Zuzanna Gałczyńska, Karolina Pośnik, Matylda Hojnor, Karolina Piotrowska, Patryk Sikora, Weronika Małachowska, Agnieszka Madetko-Kurczab, Piotr Rodzoch, Karolina Pośnik, Arkadiusz Wydro, Sebastian Strachowski, Kamil Jasiński, Konrad Kmieć.